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Charge 3 Brightness Issues

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‎07-12-2019 02:14 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-12-2019 02:14 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

I struggle to see the display on my Charge 3 when I am indoors and can'barely see it at all when I am outdoors, so I am having to wear another watch just to be able to see the time. I have changed the brightness options in the settings (auto / normal/ dim) and this has no effect whatsoever. Indeed on the low settings the screen is so dim that it goes invisible. I have also restarted it and followed all the normal advice but to no avail. I'm pretty sure it didn't used to be this bad. My wife has a Charge 2 and we can both easily see the display on that, both indoors and in daylight. Is this a generic issue with the Charge 3 or has mine developed a fault? 

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22 REPLIES 22

‎09-15-2020 16:58

In response to TaliaE6

‎09-15-2020 16:58

seems to be a situation for others as well. If the suggestions don’t work, just contact Fitbit and they should correct it. They always have for me. 

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‎09-15-2020 17:02

In response to Noteri

‎09-15-2020 17:02

I have had four fitbits, all had issues but the company always corrected it(replaced). If you like yours, just contact them for a replacement. Seems like these micro electronics take a while to sort out the glitches.

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‎10-05-2020 14:34

In response to TaliaE6

‎10-05-2020 14:34

What was the fix? No one at Fitbit seems to know anything worth trying.

 

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