Charge 3 Charging issue/Cable not working?

[HolliM]

I've had my Charge 3 just over a week.  When I got it, it charged right up just fine.  Now the battery is about to die and it doesn't want to charge.  It seems like the cable isn't connecting or recognizing it. No notification of a charge comes on screen.  It doesn't vibrate when the clip connects.  I've quadrupled checked the alignment of the pins and it doesn't seem to be dirty.  I've also tried different ports on my computer, my boyfriend's computer,  and a pocket charger, but nothing.  I keep trying to restart it, but it seems like it it won't even restart unless its plugged into power, which I can't get it to do.  Any idea? Is it a dud?

Moderator Edit: Updated Subject for Clarity

[Namgyal]

I sync only about once/ twice a week. I don’t do it everyday. It was taking too long before so I contacted them but now it takes lesser time. 5 mins 😵

[CRReid]

Received my new charging cable from Fitbit Support today July 22, 2019.

Tried it on my Charge 3 .... works perfectly!!!

Thank you Fitbit Support.

[nonniefro]

This describes my problem perfectly, I've tried everything but not getting a charge.  Did you get a solution that resolved your problem?

[CRReid]

Hey nonnidfro,

My solution, new charging cable, works perfectly. My Charge 3 charging problem was that the Charge 3 wasn't making contact properly with the charging cable. The new cable received just today lets the Charge 3 sit properly in the cradle like device. Charging perfectly. Love it. 🙂

I suggest you contact fitbit support and pursue a solution. I am sure they will be glad to assist.

[nonniefro]

Thank you, I’ll give it a try.

Sent from my iPhone

[CRReid]

Let us know how everything turns out. 🙂

[LizzyFitbit]

Hi @CRReid and @Namgyal, it's great to see you here. @Lk71 and @nonniefro, welcome to the Community Forums. I'm sorry for my delayed response.

@CRReid, thanks for letting me know about your Charge 3, as well about your experience with our Support Team. I'm glad that your replacement charging cable is working perfectly. I also appreciate you for helping our other users, and now you're back to crush your steps!

@Lk71, thanks for bringing this to my attention, as well for your efforts while troubleshooting it. Just to confirm, does your Charge 3 feel loose while being plugged in? May I know what steps have you tried? If you've not done so, I'd recommend to clean the gold contacts on your device and charging cable, as well to perform a restart.

@Namgyal, I'm glad that your device is now taking less time to sync after contacting our team. Thanks for your efforts, and happy stepping!

@nonniefro, thanks for joining the conversation. I'm sorry that you're also having this issue with your Charge 3, and thanks for the steps that you've tried. I've checked with our Support Team and apparently they already took your case under their wings. They'll keep working with you via email.

[swoop81]

I had the same issue. Charge 3 bought in June stopped charging yesterday. Tried restarting and cleaning the gold contacts in the charger and the watch, but didn't work. Got in touch with support and the steps they provided to restart when charging (https://help.fitbit.com/articles/en_US/Help_article/1186) didn't work, probably because it was not charging. So they are sending me a replacement watch. Hope they fixed something in new ones. I sadly am without a watch till they ship me the replacement 😞

[LizzyFitbit]

Hi @swoop81. It's nice to have you on board! I'm sorry for my delayed response.

Thanks for letting me know about your Charge 3 and the steps that you tried. I'm glad that you're about to receive a replacement, and I appreciate you for taking the time to share your feedback. I understand how you're feeling about this situation. Our team often reviews the Community, and I'm sure your comments will not be taken for granted.

[Namgyal]

I did not receive any replacement. I called few times different reasons. Each time it was solved. Which I am glad about. But it shouldn’t have this many trouble to begin with. If I’m paying an activity tracker this amount, I would like it to work without too many trouble for at least 6 months. Mine will be a year in December I believe. The size is perfect, not too much going on, I’d recommend it if there wasn’t so many tour or shooting required. I am not confident enough to recommend it.
I will not be getting a Fitbit After this one.

Thank you,
Namgyal S

[Barb0611]

My Fitbit was not charging. I used an alcohol wipe and that fixed the problem. 

[Farreld]

Hi I am having the same issue.  I have cleaned the pin and used a different charger

[HeatherJ64]

Hi SantiR - I have exactly the same problem you responded to except it went in a PM so I'm really not sure what to do. Same sad story: Charged perfectly until today, cleaned the surfaces, tried different ports and different computers. Periodically I get a short buzz but no sign of the charge icon. I like my Charge 3 very much and I don't want it to die 😞

[keithns]

Hi I am having the same issue. I have cleaned the pin and used a different charger, the thing worked for months and then one day decided it didn't want to play anymore.

[Barb0611]

I cleaned the pin on both the charger and the fitbit. It is working. I did this a few weeks ago.

[keithns]

I have tried that with no success I am afraid.

[ajgad]

I’m having this problem too and it’s SO frustrating! Only had this fitbit a few weeks and more often than not it doesn’t charge but then randomly does every so often. I’m sure it’s not the cables as I just bought some brand new ones and neither work. 

[astanley85]

Hello!
I have been having trouble getting my Charge 3 to charge. It’s been getting progressively harder to charge. I try wiggling the cable, readjusting it. Nothing. I hear the charger click into place. Nothing. Now it will not charge at all. 

[LizzyFitbit]

Hi @ajgad and @astanley85. It's nice to see new faces around and I'm sorry for my delayed response.

Thanks for letting me know about your Charge 3 and the steps you've tried on your own. That's a good start and since your devices aren't responding correctly, I'd recommend to try the following steps:

1. Clean the gold contacts on your Charge 3 and charging cable.
2. Restart your Fitbit device.
3. Use a different USB port or a UL-certified wall charger.

If the issue persists, please let me know so I can continue working with you.

[keithns]

Still did not resolve the issue