Charge 3 Charging issue/Cable not working?

[HolliM]

I've had my Charge 3 just over a week.  When I got it, it charged right up just fine.  Now the battery is about to die and it doesn't want to charge.  It seems like the cable isn't connecting or recognizing it. No notification of a charge comes on screen.  It doesn't vibrate when the clip connects.  I've quadrupled checked the alignment of the pins and it doesn't seem to be dirty.  I've also tried different ports on my computer, my boyfriend's computer,  and a pocket charger, but nothing.  I keep trying to restart it, but it seems like it it won't even restart unless its plugged into power, which I can't get it to do.  Any idea? Is it a dud?

Moderator Edit: Updated Subject for Clarity

[SunsetRunner]

Help with this too please 

[LizzyFitbit]

Hi @SunsetRunner. Welcome. It's great to see a new face around.

Thanks for joining this thread and sharing that you're having the same issue with your Charge 3. I've checked with our Support team and apparently they already took your case under their wings. Please keep an eye on your inbox, you'll get some information about your case.

Hope to see you back on track soon!

[brienh]

Hi FitBit team, my wife has a Charge 3, purchased in December 2019 that wont charge.

We've tried cleaning the fitbit and charge cable, rebooting the fitbit, trying different charging ports/bricks. No luck.

Help?

[LizzyFitbit]

Hi @brienh. Welcome to the Community Forums!

I'm sorry that your wife's Charge 3 isn't working, and thanks for the troubleshooting steps tried prior posting. You did a good job! I've gone ahead and contacted our Support team so they can create a case and give you a hand with this matter. Keep an eye on your inbox.

I'll be around if you need anything else.

[Lori333]

Mine has done this since the start. Sometimes it works and some ttimes it doesnt. I bought a new cord and others have used my cord so i know its not the cord. If i play with it or walk away and try again i can get it to work, but that can take a long time.  I want to wear it and i do t always have time to play with it.  I have cleaned it and that doesnt help. So frustrating.

[LizzyFitbit]

Hi @Lori333. Welcome! It's great to have you on board.

Thanks for sharing that your Charge 3 has the same issue and for your efforts while troubleshooting it on your own. I understand your point of view as this tracker was designed to motivate you to reach your fitness goals. Since that's not happening, I've gone ahead and contacted our Support team so they can create a case and give you a hand. You'll receive an email from them with more details, keep an eye on your inbox.

Keep me posted.

[JeanneMortimer]

Hi @SantiR, I am also experiencing the same thing with my FitBit Charge 3. I have gone through the exact same steps as Holli, but no luck. Is there anyway you could assist?

[amser5]

I am having the same issue- do i need a new charger? Or is my fitbit?

[JeanneMortimer]

Hi

It was my Fitbit as the charger still worked on my husband's Fitbit. I
contacted https://contact.fitbit.com and they were amazing. Suggested a
couple of steps to follow, but in the end nothing worked so they replaced
it as my Fitbit was still under guarantee.

Hope you get sorted with yours!

[brienh]

The replacement FitBit now has the same issue! 😞

Wat do?

[JeanneMortimer]

Oh dear - did you contact the Fitbit support team? It must be your charger
then. Mine charged fine on my old charger.

good luck

[Sipperphoto]

I seem to be having the same issues as everyone else.  My charge 3 was working perfectly.  It needed to be charged, I put it on the charger and nothing happened.  After a day or so, it totally died.  I have three different chargers, multiple charging blocks and USB ports that I've tried it on and nothing.

I've cleaned the sensors, did all the tricks I read about here and it's a brick.  Any ideas?

[rea72]

No charging response after trying different cubes. Not sure if it is still under warranty. Worked fine until today. Very disappointing so many others have same problem. Had a charge 2 before for two years and then wouldn’t hold a charge. Maybe time for an Apple Watch. 

[CamiH]

i am having the same problem! Fitbit even sent me another face piece....still wont charge! So annoying!

Moderator Edit: Formatting

[rea72]

New device is working fine. Found directions to initially set up/start charging which worked well. Didn’t think it would charge when first tried.

Sent from my iPhone

[dylanwall0090]

hi my fitbit charge 3 isnt charging or not turning on i have tried to reset it nothing happened dont know what to do 

[JB_Black]

I have had my sense for over a year and have gone through four charging cables. The issue is that there are 4 contacts on the charger - after 3 months of normal charging one of the contacts always seems to wear or break off.  You can feel it with your finger.  Only remedy is to purchase another cable.

[JB_Black]

I love the fitbit watch but have already spent over $100 in replacement cables. Seems like the charging cable is the weak link in the overall system.

[willjoe]

If your Charge 3 is not charging as it should, test the solutions below:
The contacts on the tracker or charging cable are dirty.
If you haven't done so, try a different port.
The tracker isn't connected securely to the charging cable. 
When in doubt, it doesn't hurt to turn your tracker off and back on.

Regards,

Will