Charge 3 Charging issue/Cable not working?

[HolliM]

I've had my Charge 3 just over a week.  When I got it, it charged right up just fine.  Now the battery is about to die and it doesn't want to charge.  It seems like the cable isn't connecting or recognizing it. No notification of a charge comes on screen.  It doesn't vibrate when the clip connects.  I've quadrupled checked the alignment of the pins and it doesn't seem to be dirty.  I've also tried different ports on my computer, my boyfriend's computer,  and a pocket charger, but nothing.  I keep trying to restart it, but it seems like it it won't even restart unless its plugged into power, which I can't get it to do.  Any idea? Is it a dud?

Moderator Edit: Updated Subject for Clarity

[ajgad]

Thanks for your response Lizzy but I’ve tried cleaning the contacts, I’ve tried with three different chargers (including 2 brand new ones as I mentioned), and it’s impossible to restart the fitbit when it’s not connected to power, which it won’t do at all now. Is there any other way you can help?

[LizzyFitbit]

Hi @keithns and @ajgad. Thanks for getting back and I'm sorry for the delay.

I appreciate your efforts in trying the steps posted above on your Charge 3. Since the screen is still unresponsive, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. They'll send you an email with more details, keep an eye on your inbox.

See you around!

[Farreld]

Seriously, I complaint over 60 days ago

Moderator edit: personal info removed

[LizzyFitbit]

Hi @Farreld. Welcome on board. I'm sorry for missing your post and thanks for getting back to this thread. 

I also appreciate you for having tried cleaning the contacts and using a different charging cable. Just to confirm, have you also tried restarting your Charge 3? If not please leave your tracker charging for around 1-2 hours and then perform the restart to how it behaves. Don't hesitate to reply back if the issue persists, so I can work on this with you.

Keep me posted.

[JDollens]

I never had any issues with the Charge 2, it wasn't waterproof..If it would have been, I would not be nearly as frustrated!

[LizzyFitbit]

Hi @JDollens. It's good to see you here.

Thanks for taking the time to share your feedback about your Charge 3. I understand your position on this situation since your tracker should have worked correctly, and I apologize for the experience that you've had. Our team relies on our members feedback to work on our devices and implement improvements. I'm sure your comments won't be taken for granted and if there's anything else I can do for you, please keep me posted.

See you around.

[nonniefro]

Really is frustrating! My issue was resolved. I complained again, they sent me a new charging cable. A totally different cable in appearance. My original looked just like my Charge 2 cable. The right cable resolved my issue.

Sent from my iPhone

[LizzyFitbit]

Hi @nonniefro. I'm glad to see you here again.

Thanks for keeping me updated and I'm glad that the new charging cable worked on your Charge 3. I know how you're feeling about this situation and appreciate your efforts while working with our Support team. Your comments won't be taken for granted as every feedback posted in the Community helps us to evaluate our procedures and enhance your experience. If you need anything else, don't hesitate to let me know.

See you around.

[BattyAl]

It happened to me the exact same. I had a repkacement charge 3 and started working fine again but now this one is starting to go the same way. I bought a replacement lead but still the same. So frustrated going to go to samsung watch instead i think

[lynchknot]

I bought an aftermarket one but that didn’t last long.  I have tried everything with the original charge cable but it does not work.  What do I need to do to get a replacement?

[LizzyFitbit]

Hi @BattyAl and @lynchknot, welcome to the Forums. I'm sorry for the delayed response.

Thanks to both of you for letting me know about your trackers and the steps tried to get them working correctly. I understand how you're feeling about this situation and I'll be here to help you out. Since your posts didn't mention, may I know if you've tried the steps described in my previous post? Please confirm that with me so I can go ahead and share your details with our Support team.

Keep me posted.

[lynchknot]

I have stated I have tried everything including resorting to using an
aftermarket (or older OEM stock cable) which failed as well. I dislike
going without my Fitbit on I’m so used to it and use it always.

[LizzyFitbit]

Hi @lynchknot. Thanks for getting back.

I appreciate you for confirming that you've exhausted our suggested steps with two charging cables. I understand how important is to have your tracker working and let me continue helping you. You did a good job and since your Charge 3 continues having the same behavior, I've requested a case on your behalf so you can receive further assistance from our Support team. Keep an eye to your inbox.

Hope to see you around!

[lynchknot]

Thank you lizzyfitbit,  I haven't heard from them yet and I can't wait to charge my Charge 3. I guess i'm addicted to having information on my wrist!

[LizzyFitbit]

Hi @lynchknot. I hope you're doing well and I'm sorry for the delayed response.

Thanks for keeping me updated. I got in touch with our Support team and it seems they already sent you an email with more details to help you out with this matter. I understand you as I also feel lost without my Fitbit, but be sure that your case is on good hands.

I wish you the best for this New Year! If you need anything else, feel free to reply back. 😊

[lynchknot]

I just received an email regarding this thread.  I should update that I have not received the charger yet.  Have a great day.

[lynchknot]

I don’t know why it’s taking so long.  I  shipped an eBay package a couple days ago from Portland to Greenville SC and it has already arrived. 

The charge cable was shipped 12/31 so it’s been 15 days.  That much time doesn’t seem right

[LizzyFitbit]

Hi @lynchknot. It's great to see you back and I'm sorry for the delayed response.

Thanks for keeping me updated and I'm sorry that your order hasn't arrived yet. Since I don't have access to your case, I've got in touch with our Support team so they can look into your order's details and provide you with more information. Keep an eye on your inbox.

Hope to see you back soon!

[lynchknot]

It’s supposed to arrive today. It’s just odd that my package that weighed
10 lbs only took 3 days to travel multiple states. I look at the updated
tracker and it arrived in Portland via fedex then went to two stops in
Washington to be handed off to usps for delivery in Portland.

[LizzyFitbit]

Hi @lynchknot. Thanks for getting back and I'm sorry for my delayed response.

I understand your point as it shouldn't have taken too long for you to receive it. Thanks for updating me about the delivery time and if you need anything else, don't hesitate to let me know. Please know that every feedback never goes unnoticed as it helps us to improve our products and services.

I'll be around.