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Charge 3 - Dark Screen

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‎01-08-2020 05:06 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-08-2020 05:06 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

I am getting so frustrated with my Charge 3 dark screen. I have called Fitbit help many times and gone thru all the trouble shooting steps multiple times. Fitbit help keeps claiming it is a widespread issue and the are "working" on it. Well, they have not had an up-date since June 2019 so they are not trying very hard.

 

Is anyone else having this problem. Are there any answers'?

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21 REPLIES 21

‎12-29-2020 10:15

In response to clnance

‎12-29-2020 10:15

Mine is also from June 2019. Plus I am not getting notifications of messages or calls. 

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‎12-29-2020 10:37

In response to kagsy30

‎12-29-2020 10:37

Make sure the sleep mode is not enabled, When the sleep mode setting is on:
l Notifications and reminders are muted.
l The screen's brightness is set to dim.
l The screen stays dark when you turn your wrist.
Sleep mode turns off automatically when you set a schedule.
To set a schedule: 

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