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Charge 3 Dim screen

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‎07-11-2021 11:36 - last edited on ‎07-12-2021 04:48 by Fitbit Moderator

‎07-11-2021 11:36 - last edited on ‎07-12-2021 04:48 by Fitbit Moderator

My husband and I each have a Charge 3. One purchased in summer 2019 at Target, the other in January from Amazon. We used to love them. Both gradually got darker and darker until we cannot read them at all. I've applied all the advice about adjusting the settings and rebooting. They are recording, because we can read results/data in the app. Please advise about replacement.

 

 

 

Moderator edit: subject for clarity

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‎07-12-2021 04:53

‎07-12-2021 04:53

Hello @barbwisco. Welcome to the community forums! 

 

Thank you very much for letting us know that you and your husband have a Charge 3 and for all the troubleshooting steps you've followed prior to posting. At this time, I also appreciate the information about where you purchased them and since you've followed the recommended tips from this thread and the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and make sure to mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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