Charge 3 Dim screen

[Melyd]

No matter what setting or if you shade it, you can't see the display in the sun. Why is this and how do I fix it so it actually has visibility outside so I can utilize the functionality of this now expensive bracelet?!

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Melyd. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the steps you've followed. Regarding your question, please make sure that your Charge 3 hasn't gone into sleep mode. When sleep mode is activated, the screen's brightness is set to dim. 

For additional information and tips, I recommend visiting this thread. 

Hope this helps. 

[Melyd]

No, that is not on. It's the Fitbit itself.  Is it going bad? It's barely 2 years old.

[Mdeceun]

That’s old in Fitbit years. I barely get a year out of mine. It’s like it know that is just past the one year warranty and then dies. 

[Matthew37]

Yeah, my Charge 3 is also in that terminal about-to-flatline stage. The screen is dark, there are black lines in it, it's not readable in bright light, and it's barely a year old. I'm not sure if it's planned obsolescence or shoddy manufacturing, but there's a reason why Charge 3 has a reputation for this stuff.

[WilsonFitbit]

Hello @Mdeceun, @Matthew37. Welcome to the community forums. @Melyd Thank you for your reply. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

@Mdeceun, @Matthew37 On a side note, I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

@Melyd If you haven't contacted our Support Team, I recommend reaching out to them through chat or over the phone, but phone wait times have been a little bit longer than normal. This way they can review your case and evaluate your available options. Click here to get connected. 

See you around. 

[Garris0n]

Welcome to the dead screen club

[Melyd]

Lol, I don't wanna be part of that club!! 😕

[Garris0n]

@Melyd joining the club is automatically but you can leave the club simply buying a new tracker 😉

[Melyd]

Tell me the best one, please!

[Garris0n]

I'd choose fitbit if it didn’t break so soon but there are many others trackers. Best one for everyone is different because all depends on your needs

[WilsonFitbit]

Hello @Garris0n. Welcome to the community forums. @Melyd Thank you for your replies. 

@Garris0n Thank you for the information and for the picture. I wasn't able to open the picture but I was able to see that you received information about your concern in a different thread. 

@Melyd If you would like to get information about any other Fitbit device, I'd like to let you know that you can visit this link to compare and get more details about each Fitbit device: https://www.fitbit.com/global/us/products/find-your-fit. 

Hope this helps.

[Garris0n]

@WilsonFitbit Oh thanks. I already bought one charge 3 for $130 but it broke after two years. I don't feel like buying it.

[WilsonFitbit]

@Garris0n Thank you for your reply. 

I appreciate your comments and feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

See you around.