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Charge 3 Failure

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‎09-21-2020 04:51

‎09-21-2020 04:51

My Charge 3 failed after 2 weeks.  The 4, yes 4, replacements sent by Fitbit have failed to work entirely.

Fitbit refuse to refund as I bought the original unit from Amazon.  Dreadful Customer Service from Fitbit.  Do not buy a Fitbit - they do not work.

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‎09-21-2020 04:55

‎09-21-2020 04:55

Be warned.  Fitbit Customer Service offer every assistance short of help. 7 months of prolonged discussions and I still dont have a working Charge 3.

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‎09-21-2020 04:55

‎09-21-2020 04:55

Have you tried Amazon? They have great customer support in my experience.

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‎09-21-2020 05:06

In response to SunsetRunner

‎09-21-2020 05:06

Thanks. Amazon have been brilliant and have agreed to a full refund as
long as I return 3 non working units.
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