Charge 3 GPS tracking not working

[pjf53]

This is my fourth Fitbit and I've been at it a long time.  About the time the Charge 3 came out my Charge 2  GPS functionality stopped working properly.  Finally, in frustration I got a Charge 3.  The GPS worked fine until the Charge 4 came out and now the Charge 3 GPS isn't working properly.  I'm frustrated again and  will likely get a new fitness watch.  My brand loyalty is shaken and I'll be more discerning in the future.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@pjf53 It's great to see you in the Community! 

Let me help you with you GPS data on your Charge 3. The Charge 3 doesn't have a GPS chip so it uses your phone's chip to track this data. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

I also moved your post to the correct board.

Let me know how it goes.

[aesir321]

I have the same problem posted here: https://community.fitbit.com/t5/Charge-3/Charge-3-doesn-t-track-GPS-information-automatically/m-p/43...

I have followed all of the suggested troubleshooting steps and the problem still persists.

[vanavio]

I've tried all the fitbit fixes I have run across for 3 months with no joy.  This one did it. It wasn't the charge 3 at all. Thank You!

[AlvaroFitbit]

@vanavio Thanks for stopping by! 

Really happy to hear that your issue was resolved with my previous post. Could you share what was the issue in your case? Or which steps helped resolve the issue? I ask as this information may help other members in the same situation.

I look forward to your reply.