Charge 3 Screen dim issue

[Peckull]

Please could you either;

Roll back the update to allow us to control the Fitbit with the apps please

or;

allow us the option of controlling the screen dimness and alarms in the app as well as on the fitbit

Please...

my Fitbit, while working, has a completely dark screen, but shows a happy smiley face when I ask it, so I know it is the update and not the Fitbit...

[JohnnyRow]

Check you are not in Sleep Mode, keeping the screen dim.

[Mikkitee]

Sadly I have chosen to leave the Fitbit family after continuous use and 5-6 models of Fitbit. This Charge 3 did me in. Started using it in January 2019.  It never synced continuously like the Charge 2, I couldn’t get notifications ever, had to pair it every time I wanted to sync it, an update killed my alarm that was working and this dim issue started slowly to nothing at 6 months to last week. I have tried every fix multiple times. It does still count steps, keep heart rate and look at sleep. Time to change. Planned obsolescence getting worse with each model I think!

[Peckull]

How? I cannot see the screen at all and there is nothing I can find on the app to help.  I have tried to reset it to no avail.

[Can.C]

I have the same issue ... watching the screen fading away day by day. Did a 18sec long reset a few days ago while I can still see some faint lines. Now it is just a fitbit that's on my wrist which I can't read anything... although I did notice it still syn my steps. So I fully agree that it is the update and not the fitbit.

[Lizziejune65]

I also have the same issue.  Everything is super dim. The only way I can see it is if I am in a dark room. This started happening after the last update.

[Annelies123]

Ik heb hetzelfde probleem. 

De slaapmodus is niet te zien  dus valt daar niets aan te veranderen....

[Canonbury]

This happened to me scroll to settings and brightness and reset there

[SunsetRunner]

Press and hold the side button...for a couple of seconds.  A screen will appear with Do Not Disturb and Sleep Mode....Check to make sure you are NOT in DND mode...had the same issue this solved it for me.  good luck

[Canonbury]

Many thanks everything seems to have changed with the update! I solved it
by going to settings and brightness, thank goodness for the community x

[SunsetRunner]

I’ve done all that & now my Charge3 is totally black. I use to be able see the screen in a completely dark room & now I can’t see the screen at all. This all happened after the hardware upgrade.

[SunsetRunner]

That is exactly what happened to my Charge3; a slow fade to total black. It counts steps, heart rate & sleep, but can’t read the screen. 

[SunsetRunner]

Turned off DND & sleep modes-made no difference

[SunsetRunner]

That will only work for so long. I did the same-changed the brightness, turned off sleep mode & DND. It slowly fades to black over time. Maybe you have a newer Charge3, but the older ones don’t recover.

[Canonbury]

Oh no have you tried changing the clock face or holding the side button for
10 seconds?

[Steves4]

I didn't know there was a 'settings' selection.  But the wrist motion doesn't light-up the screen, I still have to push the button. 

[Canonbury]

Scroll to the right until you get to settings. Also someone else mentioned
checking the DND in settings.

[SunsetRunner]

Yes; mine too. 

[SunsetRunner]

This did not work; and had to go into a closet with the door shut to see anything at all! 

[40CDFB2]

The Fitbit has a settings feature.  I did not know this until recently.  Press the button on the left of the Fitbit, then swipe to the left 4 times.  That brings you to settings.  Click on "settings," and pick the brightness.  For some reason, mine had been set to "Dim" automatically.  I did not choose that....ever.  

My Fitbit also doesn't display if I move my arm; it did in the past.  Now I have to wake it up by pressing the button on the left.