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Charge 3 SmartTrack isn't working

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‎07-10-2020 07:26 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 07:26 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

As of yesterday my Vharge 3 has stopped auto tracking. I have tried disabling then re-enabling the auto tracked exercises. I took 4 walks yesterday and it only tracked part of one. It  logged active minutes for all. Today I ran and it didn't start auto tracking like usual so I manually did it. Prior to this auto tracked exercises took hours to sync to the app.

 

My Fitbit has had syncing issues from date of purchase and honestly I don't know why I still try to use this thing. I have a feeling this charge is just dying and there's nothing I can do.

 

Any help appreciated. 

Thanks.

 

 

Moderator Edit: Clarified subject

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‎08-05-2020 05:22

‎08-05-2020 05:22

It's great to see you around, @spooki404.

 

Thanks for troubleshooting this SmartTrack issue. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't recognized, lower the auto-exercise recognition setting to 10 minutes.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-05-2020 05:27

In response to AlejandraFitbit

‎08-05-2020 05:27

It's been set to 10 minutes for years. 

 

It's not tracking runs and walks of 30+ minutes.

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