Charge 3 battery draining, heart rate and screen issues

[Domaelgdv_1]

After going for a swim with my Fitbit Charge 3, it stopped working properly. Right after the swim the screen went black, it did 2 or 3 long buzzes and turned off. Once I got home I plugged it, it turned back on but now it won't hold a charge, not track my heart rate, not respond to any movement and freezes when trying to start a exercise. I've had since march 2020 and never had a problem with it before 2 days ago.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Domaelgdv_1, welcome to our Fitbit Community! I'm sorry to hear about the battery draining, heart rate tracking and frozen screen issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀