Charge 3 battery draining quickly

[rizuj]

I bought the Charge 3 about 9 months ago, but haven't used it until now. I had a Charge 2 and was waiting until that one died before using the new one.  First time I charged the 3 (2 days ago), the battery drained within 12 hours.  I recharged it, and it was draining at 10% per hour last night.  It's now flat again.  How to fix this?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @rizuj, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery behavior. I'll be glad to help you.

Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

1. Disable the features that can impact battery life as described here.
2. Fully charge your tracker.
3. Sync your tracker 5-6 times a day. 
4. Wear your tracker until it is fully depleted.

Let me know how it goes. 

[rizuj]

I cannot test the Fitbit as you suggest because it has completely drained the battery by morning (fully charged when I go to sleep).  The full charge lasts no longer than 6 hours, even with charging from a separate plug. This Fitbit cannot be used. I would like a replacement.

[MarreFitbit]

Thanks for getting back and letting me know the outcome @rizuj. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!