Charge 3 battery draining quickly

[LoganCale]

Last night, in the middle of the night, my half-charged FitBit went dead. I figured it was just the watch face (again) and tried to change it in the morning. I had my FitBit replaced last August because the watch face kept going blank.

Now, the battery charge cycles seem to be all mixed up. Normally, it takes a few hours to re-charge and it lasts for several days before I have to recharge. Today, I have charged it four times. Every time, it jumps from below 10%, up to 100% charged within a few minutes but then it goes dead in under 20 minutes. The "Charge 3" has always been glitchy but now it is totally dead. Please help. I am very frustrated.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @LoganCale, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. I'm sorry to hear that the battery on your Charge 3 is not lasting as expected.

I've seen you contacted our Support Team after posting here and that they are still helping you with this. Stay tuned to your inbox, someone will reply to your last email.

We hope to get you back on track soon. 

[LoganCale]

Thank you for following up. I have now followed several sets of troubleshooting steps but I think my FitBit Charge 3 is having some serious issues. On top of having to reset the display repeatedly, the battery status now skips around and a line has appeared across the face of it. I believe the person from the email team is checking on the warranty status. I have certainly had repeated trouble with the Charge 3 ever since I got it.

[MarreFitbit · Accepted solution]

Hello @LoganCale, thanks for getting back and for the update. Sorry for the delayed response. 

I took a look at your case and it's going really great. Stay tuned for updates, our representative will get back to you as soon as possible about the outcome. 😉

I'll be around if you have any more questions present. 

[LoganCale]

Thank you for your reply and positive comments. I did get an offer for 25% off of a new product. Honestly, I thought they could have done better with all of the wasted time and frustration the Charge 3 has caused me. However, I was going to take a look at the new products, trusting that the issues with Charge 3 were an anomaly.

The link that they sent me takes me to a page that says the promo code is invalid so...more time spent just frustrated.

I also have a question: Do the newer products have a history of the blank screen issue that the Charge 3 had? I assume that firmware issue is not present in any other product, but I want to make sure before dropping another $100 +.