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Charge 3 battery draining quickly

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‎10-15-2018 23:28 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

‎10-15-2018 23:28 - last edited on ‎11-17-2020 15:06 by Fitbit Moderator

Has anyone had any issues with the charge 3 battery. My charge 3 is a week old and needed a charge Sunday night. I charged it over night and in the morning it was showing 100%, I wore it all day Monday however early hours of this morning (Tuesday) by watch was dead. I’ve had to hold the buttons for 8 seconds for it to come on however it ran out of battery? I synced my watch and phone before bed and there was over 80% battery. Has anyone’s else done this?

 

 

Moderator edit: updated subject for clarity

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110 REPLIES 110

‎10-19-2018 03:47

In response to Gmosca11

‎10-19-2018 03:47

Finally I returned my charge 3 and got a new one, good thing i bought from amazon, got it with 19% charge, fully charged before setting up and almost one day and still going at 85% charge, did not exercise yesterday but made 12.000 steps…will keep updating

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‎10-19-2018 06:21

‎10-19-2018 06:21

I have the same issue. My fitbit was on around 50% and then the screen was black. I hooked it to the laptop to try and get the smiley( also happening too often) and figured out it was actually dead, when it started charging..

 

I got no warning of a low battery or anything.. 

 

I had done 10k steps that day and lost everything, very frustrating 😞 

Best Answer

‎10-26-2018 19:34

In response to laura_n

‎10-26-2018 19:34

I returned my first Charge 3 due to battery. My second Charge 3 has same issue.  Sounds like Fitbit has a deficiency that needs to be worked out. Battery goes from 100% to dead within a day. 

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‎10-27-2018 06:13

In response to Sporty10

‎10-27-2018 06:13

That is exactly what was happening with mine. I guess I will return it and not get another. 

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‎10-28-2018 00:27

‎10-28-2018 00:27

Dear Fitbit,

 

I’m on my 3rd Fitbit Charge 3 device trial after the first 2 devices were return to the shop because of battery drain issues. I was hoping that maybe the 3rd trial is a lucky one, but it looks like also the 3rd device has the same issue. All 3 devices were updated to the last firmware release, but nonetheless the battery drain issue was not solved with the firmware update.

As a customer I can only say that I am very dissapointed with your products and will probably not return.

 

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‎11-04-2018 01:47

‎11-04-2018 01:47

I have exactly the same issue with my Fitbit Charge 3. I use to charge when taking my shower. Yesterday afternoon it was showing 96% of a battery charge. This morning it was dead. After putting it into the charging cradle I needed to restart it first (it did not want to wake up). After the restart it was showing 2% of a battery charge. During yesterday afternoon and this morning there was almost no physical activity on my side, no excessive notifications, i.e. nothing which could give a reason for the complete battery drain. Moreover, there came no notification on the low charge battery either. Only this morning, when charging started, I received a notification that my battery charge is low.

 

I am pretty much sure that it is an issue of a battery charge indicator, it is definitely not showing correct data. Therefore, one could think there still enough battery life in Charge 3, though there may be only few percent left in there.

 

Let´s hope that fixing this issue by Fitbit, as it concerns it brand new product, will not take that long as fixing other issues which often remain unfixed for more than half a year.

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‎11-04-2018 03:17

In response to MarkoP

‎11-04-2018 03:17

My issue has stopped now thankfully.. hoping it stays that way 🙂
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‎11-04-2018 07:42

In response to MarkoP

‎11-04-2018 07:42

I returned my 3 and recharged my 2 and will use that for awhile longer- waitihg to see from this Fitbit community  if improvements are made or if issues to continue before I buy another ..... 

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0 Votes

‎11-04-2018 12:44

In response to MarkoP

‎11-04-2018 12:44

I got a new one from amazon, third charge and its working fine, i see the
battery level at 6% after 5 days, much less than the advertised 7 day life,
but better than 3 days from the first one, fitbit is got the put their act
together.
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‎11-16-2018 08:05

‎11-16-2018 08:05

Yes, I had the same issue!  I had my Charge 3 at 100% and the next day it was down to 50% and I didn't even workout.  My Alta HR had a better battery life! I shouldn't have to charge it daily as it advertises battery life up to 7 days.  I returned mine to Costco and bought another one to test if it's all the Charge 3 or if I got a defective one.  Sure enough, I had a defective battery.  My new one has now lasted 3 days and it's only down to 85%, including 2 heavy workouts.  

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‎11-17-2018 07:37

In response to ICho

‎11-17-2018 07:37

I did the same thing! I returned the original Charge 3 and got a replacement and now it seems to be working more like I expected it to. I have worn it for 3 days and the battery is at 67%. I also didn’t change the watch face this time. Maybe the one I selected before drained the battery. Who knows! Anyway, I’m just happy to have it back!

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‎11-17-2018 07:42

In response to Tiffcbryan

‎11-17-2018 07:42

I’m on my second Charge 3. So far, so good but it goes from working to dead pretty quick. I’ve started to keep a log on the battery life.  

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‎11-17-2018 08:02

In response to Sporty10

‎11-17-2018 08:02

The last few comments about returning- getting another and it working better are far more encouraging since results have been better - so hoping when I try again I will also see that too - thanks!

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‎01-24-2019 06:31

In response to SunsetRunner

‎01-24-2019 06:31

I've had my Charge 3 for almost a year and have had great battery life.  I usually top mine off every morning while showering and it has never really gone below 90%.  Until yesterday . . .

 

I was on an elliptical and the screen went black.  No response, but it did vibrate when I hit the button. I plugged it in and reset it with a paper clip and the screen came back, but now, it goes from 100% to 0% in about 10 minutes.  I've reset it 2x and still no joy.  Don't think I'll be able to get a replacement at this late date, but we'll see. 

 

In the meantime, I'm going to go back to my Charge 2. 

 

 

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‎01-31-2019 13:40

‎01-31-2019 13:40

Me too 

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0 Votes

‎02-23-2019 20:05

In response to Tiffcbryan

‎02-23-2019 20:05

I’m having the same problem. Extremely frustrated and unhappy with this product. Thinking of returning it.... 

😟

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‎02-26-2019 07:27

‎02-26-2019 07:27

I’m having the same problem. Charged tk 100% last night and today is showing just 24% of battery. It’s less than 14 hours... 

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‎02-26-2019 07:38

In response to Peggy_

‎02-26-2019 07:38

I haven’t had this issue in a long time .. just make sure it’s always up to
date .. it stopped after a few weeks for me and has been fine ever since.
My friend had the same issue returned hers and it happened again she waited
it out and it’s fine ... seems to be a glitch at the start
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‎02-26-2019 08:21

In response to laura_n

‎02-26-2019 08:21

Thanks @laura_n It’s weird because I have the charge 3 since November and I never had this problem. It started last week. I’ll just wait it out then.

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‎02-26-2019 15:17

In response to CL19

‎02-26-2019 15:17

I called the support line and they checked my battery history and are sending me a new Fitbit.

I waisted a lot of time trying to trouble shoot and it was the device (Charge 3) all along. Mine was under a month old and I’m not rough on it in ANY way!

Good luck. Make the call!

Sent from my iPhone
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