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Charge 3 battery draining quickly

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‎10-22-2020 08:02 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-22-2020 08:02 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

I just charged my Chrage 3 and after a day its already down to 52%. I am not sure why this is happening plus it only charged to 99%

 

 

Moderator Edit: Clarified subject

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‎10-25-2020 12:32 - last edited on ‎01-24-2025 04:16 by Fitbit Moderator

‎10-25-2020 12:32 - last edited on ‎01-24-2025 04:16 by Fitbit Moderator

@Dolphins212 It's nice to have you on board!

Let me help you with your Charge 3's battery not fully charging and draining quickly. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-26-2020 07:07

In response to AlvaroFitbit

‎10-26-2020 07:07

I have all my setting set to the bear minimum and i have cleaned the
contacts for my charger. I usually plug into usb adapter and into the wall.
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‎11-01-2020 08:45

In response to AlvaroFitbit

‎11-01-2020 08:45

This did not work. Any other  suggestions. 

 

 

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‎11-04-2020 10:05 - last edited on ‎01-24-2025 04:15 by Fitbit Moderator

In response to Dolphins212

‎11-04-2020 10:05 - last edited on ‎01-24-2025 04:15 by Fitbit Moderator

@Dolphins212 thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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