My wife and I both own Charge 3. Both devices were unable to hold a charge after less than one year of use last year. We got replacements within about week or so without a problem. Now, 11 month later mine died again. Same thing, unable to hold a charge. This time Fitbit wanted the device back and I put it in the Fedex drop off bock on October 3rd. Today, 10/23, it finally is supposed to arrive in CA. They say they look at it within 5 days, so it will take a minimum of four weeks to get a replacement. I suppose they can do whatever they want under warranty, but this is ridiculous. It seems that the Charge 3 has a fundamental quality issue and I'm seriously considering whether we get other Fitbit devices when it is time to replace them.
Moderator Edit: Clarified subject
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