Charge 3 battery draining

[grfc]

battery only holding 100 per cent charge for 15 mins before it goes flat

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums @grfc.  

Thank you for sharing that you've been having trouble with the Fitbit device that is not holding a charge for more than 15 minutes. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[MBeasley]

I’m having the same issue.  This started right after the latest firmware update.  

[grfc]

I have done a reboot and a completeshutdown and reinstall and still the battery is flat after 15mins

Sent from my iPhone

[San135]

My battery is also in 15 min. From 100 to flat... I have my charge 3 for 9 months. I hope you have a solution 

[JOMORENO]

I am having same problem, but mine goes flat as soon I removed it from charger. 

[San135]

It is working normal again! Do not know why and how ...

[DavideFitbit]

Hi @MBeasley @San135 @JOMORENO, and welcome to the new users in the Community forums.  

Thank you for confirming that you've been having the same problem with the battery of the Charge 3 that is draining in just 15 minutes. 

@MBeasley,  I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

It's great to know that this has been resolved for you @San135, thank you for the update. 

@JOMORENO, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Please keep me posted.

[AmandaRob]

I’m having the same problem. Battery is draining really quickly and now the heart rate isn’t being recorded 

[47years2go]

I'm also having this problem. Can you ticket Customer Support for me too? I haven't been able to use for going on three weeks.

[NikeymanUK]

I am also having 100% > 0% battery charge as soon as I remove from charging cradle. Have tried a number of times and done resetting with no luck, again seems result of update. When charging in cradle have blank lines across screen, which is now very hard to read even in very low light, plus 'button' has become unresponsive. Not really a winning situation, help, advice, guidance (and a fix?) would be most welcome. Device bought as new at very start of year, no problems experienced before (apart from screen not readable in mid>high levels)

[DavideFitbit]

Hello, and welcome to the new users in the Community forums @AmandaRob @47years2go @NikeymanUK. 

Thank you for confirming that you've been having the same problem with the battery that is draining after only 15 minutes or when the Charge 3 is disconnected from the charger and for sharing the troubleshooting steps that you already tried.  

I've gone ahead and sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon.

Please keep me posted on the outcome. 

[Dixie6913]

I am having the same problem. Charge 3 says it’s fully charged with a smiley face. I put it on, then 5 minutes later it’s off. I then plug it in, charge it and it says 1%. Then wait 5 minutes and it’s 100%. I have tried to reset it and all the other things I have read on the blog. But nothing is helping. 

[AmandaRob]

Hi, I eventually needed a new unit. Fitbit changed it without any fuss.

Good luck

Sent from my iPad

[Dixie6913]

Oh wow. Thanks for the feedback. I will follow up with customer support. 

[DavideFitbit]

Hello, welcome to the Community forums @Dixie6913.  

Thank you for confirming that you've been having the same problem with the battery of your Charge 3 and that you already tried the suggested troubleshooting steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[Caroro]

I have been having a similar issue with my Fitbit battery. It lasts only a few days, when just a month ago, it was about a week. Not super impressed to having to keep recharging it.

Moderator edit: format

[AmandaRob]

Hi, this is an old post. You gave me a new Fitbit and it’s working fine at the moment

Sent from my iPad

[Dixie6913]

Thank you very much. Customer Support has assisted and I found out that my device was defective. I am awaiting a replacement as it is still under warranty. Thank you for the prompt assistance. 

[DavideFitbit]

Thank you for your replies @AmandaRob @Dixie6913, and welcome to the Community forums @Caroro. 

Thank you for sharing these updates about the battery of your Charge 3 that is draining too fast.  

@Caroro, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Let me know about the outcome. 

@Dixie6913 @AmandaRob, that's great news, thank you for sharing this update. 😀

Let me know if you have further questions.