Charge 3 became unresponsive

[kat0505]

This is happening to me too. Mine is less than a year old and just stopped working. The heart rate light stopped working and the button doesn't work. When I plug it into the charger I get nothing.

Moderator edit: format. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community @kat0505. Thanks for letting us know that when you plug you Charge 3 into the charger you get nothing. 

Please clean your device's button with a little piece of cotton with alcohol, a toothbrush. 

Let me know if the button starts working and keep on visiting the forums. 

[kat0505]

This did not work. It is dead.

[AndreaFitbit]

Thanks for following advised troubleshooting steps @kat0505. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon.

Keep on visiting the forums.

[Hippiemomma]

I'm having the same issue. I updated it 3 days ago and now it has completely stopped working. It won't turn on or charge. Not sure what is going on with it and I'm in the middle of a group Challenge. I've cleaned it several times,  did nothing. I've never had any trouble with mine and love it.

[Amyds2104]

Hi Andrea 

Mine has also died. Tried logging online to speak to someone but it kept timing out 

[AndreaFitbit]

Welcome to the Fitbit Community, @Hippiemomma and @Amyds2104. Thanks for letting me know what happened with your Charge 3 devices and that you tried to speak to someone. 

Please follow the instructions of this post.

Keep on visiting the forums.