Charge 3 black lines across the screen

[Munny_Penny]

I found a while back one black line across my screen, but now it’s turned into 4! Not sure what to do 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Munny_Penny, welcome to the Community Forums. Thanks for the details provided.

I'd recommend to restart your Charge 3 by following the steps in the article: How do I restart my Fitbit device? 

Let me know how it goes, I'll be around. 

[CrossoldLady]

Hi I have the same problem - in fact the lines are increasing in number to the extent the time is hardly visible. I've tried the short and long restart to no avail and haven't been able to change the watch face either. Seems to be a common issue judging from the forums I've visited today. I've only had the device since October 2019 and have been careful not to get it wet. Looks like it's back to the supplier with my receipt and hope for a replacement.  I'm not happy.

[MarreFitbit]

Hi there @CrossoldLady, welcome on board. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 prior to posting here. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[Munny_Penny]

unfortunately it doesn’t seem to have resolved the situation 

Moderator edit: font

[MarreFitbit]

Hi @Munny_Penny, thanks for letting me know the outcome. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you need further help. 

[CrossoldLady]

Hi

I just thought I'd let you know that my replacement tracker (pebble?) arrived yesterday and I'm now wearing it. 

Many thanks to the Fitbit customer services team for getting this resolved so quickly.

[MarreFitbit]

Hello there @CrossoldLady, thanks for getting back and letting me know that you already received your replacement. 😊 We appreciate your kindness comment. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[CrossoldLady]

Unfortunately my replacement fitbit pebble has developed the same fault as the first  - black lines across the screen - in about the same time frame of 2 months. Why isn't this model recalled? The issue of black lines across the screen seems to be quite common with this model.  Incidentally  since trying the recommended solution  - restarting it -   the battery has now begun to  underperform significantly. I charged it 10 minutes ago to 100% and it's now down to 96%. Last week the battery only needed charging once a week. I know that £119 isn't a lot of money to spend on a watch however the aggravation isn't worth the  pounds saved.

I'm totally fed up with this.