Charge 3 black lines across the screen

[AnneMarie2707]

Moderator edit: update subject for clarity

[AnneMarie2707]

Dear Fitbit,

since a couple of days i have black lines on my display. nothing does help and it does not go away.

could you please help me?

[GeorginaLatimer]

This is also happening to my one. I have tried resetting and changing the clock face, but they are still there!

[MarreFitbit]

Hi there @AnneMarie2707 and @GeorginaLatimer, welcome to the Community Forums. Thanks for already troubleshooting your Charge 3 trackers prior to contacting us and for the photo attached. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime.

[nanaebot]

Hi, I’ve had the same issue for a few months with my charge 3.

 Please have support to connect me also.

 Thanks ... nanaebot

[MarreFitbit]

Hi there @nanaebot, welcome on board. Thanks for reporting this issue, I'll be more than glad to assist you.

Before considering other options, I'd like you to confirm if you've tried restarting your Charge 3 or changing the clock face? 

Let me know the outcome, I'll be willing to create a support case on your behalf too if necessary. 

[SunsetRunner]

Hello fellow Fitbit customers. I am letting you know that I had my Fitbit Charge 3 for less than 4 months and had a replacement after 3 months due to black display screen. Now the replacement watch has black lines across it. Fitbit are offering another replacement and are refusing a full refund because I purchased the product at a third party retailer (Sainsburys in the UK to be exact). I think this is disgusting, the product is not fit for purpose and I shouldn’t have to replace it every few months or so. Stay away from FitBit. Wish I had spent more and gotten and AppleWatch instead. Speak to customer service and they are hell bent on reading the policy instead of doing the right things for their customers, which in this case is a full product recall and refund to all customers whom purchased the Charge 3. 

[nanaebot]

Hi, yes, we have tried many things several times by now and the lines do not go away. By now the problem should have been discovered and resolved. Please fix or replace.

Thanks ... Martha aka nanaebot

[TaraCooper]

 

[TaraCooper]

I can’t even see my screen anymore and I used my Fitbit all the time.