Charge 3 black lines on screen

[DNS1120]

I need assistance. My Charge 3 has black lines and the reset did not fix it or clock face change.  Please advise how I can get assistance  from customer service.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@DNS1120 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 showing lines and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[DNS1120]

Still haven’t heard from anyone.

[AlvaroFitbit]

@DNS1120 thank you for your update.

Could you confirm a working email address so Support can contact you? It seems there was an issue with the one we have. Please share this information via PM so the address isn't public.

I look forward to your reply.

[Ryankanitz]

Sent from my iPhone

[AlvaroFitbit]

@Ryankanitz It's nice to have you on board!

Your post is blank. Are you having any issues with your device? If you have please let me know and share as many details as you can so I can assist you.

I look forward to your reply.

[DNS1120]

I have lines on my fitbit Charge 3. I've tried to reset it.  No change. Dolores StudierSent from my T-Mobile 4G LTE Device

[AlvaroFitbit]

@DNS1120 thank you for your reply.

As mentioned before I created a ticket so our Support team can further assist you via email. It seems that the email address that we have isn't getting our messages as there is an automated delivery issue email that we have received. This is why I asked you to please provide me with a valid email address so Support can contact you. You can PM your email address (I will send you a PM so you just need to reply to it).

I look forward to your reply.

[JanineWOC]

Me too!

[AlvaroFitbit]

@JanineWOC It's good that the community is growing! 

I will gladly assist you with your issue but for this I need more information. Could you let me know what the exact issue is and what type of troubleshoots have you tried?

I look forward to your reply.

[tbiscuit]

Hi, my Charge 3 also has black lines through the screen.  I've tried rebooting, but to no avail.  They seem to be worse in the middle of the screen, but are spread all over.  I can still read everything for the most part, but am worried it'll get worse.  Anything I can do?  I can email you a picture.

[AlvaroFitbit]

@tbiscuit Welcome to the Fitbit Community!

Let me help you with your Charge 3 and thank you for taking the time to troubleshooting this issue. You don't need to email me a picture but this may help Support as I have also created a ticket for your. Keep an eye on your email for any correspondence from them.

Keep me posted.

[DNS1120]

Sent from my T-Mobile 4G LTE Device

Moderator Edit: Personal info removed

[tbiscuit]

Thank you, will do

[AlvaroFitbit]

@DNS1120 thank you for your reply. I have created a new ticket for you and also removed your email address to avoid being publicly visible for security reasons.

@tbiscuit hopefully Support has contacted you already.

Keep me posted.