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Charge 3 unresponsive after continous viration

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‎12-06-2020 13:15

‎12-06-2020 13:15

I bought my mum a charge 3 in March. It has recently vibrated continously until the battery died now it does nothing. I have tried the many reset directions on groups but nothing. I plug it in it does a smiley face shows the screen then dies. 

 

I dobt understand how to get in touch with customer services other than ringing which is difficult with a toddler.

 

HELP

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‎12-06-2020 23:02

‎12-06-2020 23:02

hi @Clarec89 the charge 3 may be broken or a little chip inside has been moved from its place so maybe it is crashed or broken 

 

 

 

-Akas

Akasdeep
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‎12-07-2020 06:16 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

In response to Akas

‎12-07-2020 06:16 - last edited on ‎04-30-2025 07:50 by Fitbit Moderator

@Clarec89 Welcome to the Community. 

Let me help you with your mother's Charge 3 not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email. I believe this way it will be easier for you to contact support and take case of your toddler (hope your toddler and you are doing fine).

@Akas thank you for your input but I would refrain from making these assertions without a better look at the device. Still I appreciate your efforts.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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