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Charge 3 black screen for theee weeks

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‎11-27-2020 05:58

‎11-27-2020 05:58

I have been unable to fix the black screen.  Since the latest update my charge 3 has been having issues.  I have changed my clock at least 30 times and have attempted a reset on and off the charger countless times.  The watch still tracks sleeps, steps but no way for me to use the functions on the watch.  Any help would be greatly appreciated.  

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‎11-27-2020 16:54

‎11-27-2020 16:54

HI @Erik_V_447  did you check your charging or something like that because it won't work then and It will keep showing you a blank screen your your Fitbit has a problem 

 

 

pls reply back

 

-Akas

Akasdeep
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‎11-27-2020 16:58

In response to Akas

‎11-27-2020 16:58

Yeah, it still had a black screen while charging it. It vibrates but
that's it.
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‎12-09-2020 07:43 - last edited on ‎11-05-2025 08:03 by Fitbit Moderator

In response to Erik_V_447

‎12-09-2020 07:43 - last edited on ‎11-05-2025 08:03 by Fitbit Moderator

@Erik_V_447 It's great to see you in the Community! 

Let me help you with this and thank you for restarting your tracker. Since the issue persists I have created a ticket so our Support team can further assist you via email.

@Akas thank you for the help in this thread.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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