Charge 3 black screen

[RivkieG0204]

I got my Charge 3 back in march. I love it, basically I fell asleep while wearing it and now it's dead. The screen is black and the button won't even press. Any advice?

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Forums, @RivkieG0204.

I am glad to hear that you are enjoying your Charge 3. Regarding the display issue you are experiencing, I recommend taking a look at this post and follow the instructions provided there.

Let me know the outcome. 🙂

[RivkieG0204]

Thank You!

[RivkieG0204]

So I plugged it in and did what the instructions said to do. My watch turned on so I left it to charge. I came back awhile later and again its black and the button wont press. I tried again to do what the instructions said but it won't turn on...

[AlejandraFitbit]

Thanks for the update, @RivkieG0204.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[SunsetRunner]

I am also having this issue but it didn't turn back on when I plugged it to the charger cradle. Can you assist me?

[AlejandraFitbit]

Great to see new faces, @SunsetRunner.

Thanks for troubleshooting this display issue. Have you checked my previous post? If you haven't, please do and make sure to follow the instructions there.

I will catch you later. 🙂

[Coach7669]

Same issue. Screen came back on after 24 hours. I thought maybe an update was done but didn't understand why it was still syncing just a blank screen. 2 days later it won't sync. Have tried everything. Received as a Christmas gift to replace Charge 2.

[Coach7669]

I also had black screen. Tried everything including what is listed in this post. It kept track of steps and everything like usual. Around 24 hours later it started showing data again. I assumed it was an update of some kind. However now 2 days later it won't sync. I have tried turning on/off Bluetooth. Tried to reboot. Tried to set it up again. Phone finds Charge 3 but Charge doesn't respond. Received as a Christmas gift to replace my Charge 2. Getting very frustrated.