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Charge 3 black screen

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‎02-09-2020 06:55 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 06:55 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

Seems like tons of people having issues today.  Any solutions? Black screen but can see tracking on my phone.

 

 

Moderator edit: subject for clarity

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‎02-09-2020 07:51

‎02-09-2020 07:51

I've had a charge3 for 2 months without a problem, until now.  The step tracker is missing from the app and the thing will not pair with a known good iphone.  Bluetooth is come and go on the device. 

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‎02-10-2020 07:58

‎02-10-2020 07:58

Thanks for your participation in the Forums guys.

 

@Fritsch, if your tracker isn't responding, I recommend taking a look at this post and follow the instructions provided there.

 

@moeB., have you checked if your tracker is paired? Is it only the step tile or all of your information?.

 

Keep me posted. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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