Charge 3 blank screen & it won't sync

[kathyvig]

hello,

my charge 3 didnt sync to the app since 30 of april, so i tried to sync it yesterday by turn the bluetooth off and on again and by restarting my phone. it worked for a while but then the charge 3 screen went black and didnt sync to the app anymore.

i tried retsarting my charge 3 several times and got a smiley icon but the screen still doesnt work. also tried all the solutions offered here for syncing charge 3 to the app but nothing works.

Moderator edit: updated subject for clarity

[Bhalpern]

My fit bit won’t sync with iPad and  the time is 40 minutes off.  I have tried deleting the app and reinstalling it, turning Bluetooth off and on—-nothing works.  I am discouraged.  Only thing it does is track my steps.  Please help.

[Wellington123]

Still nothing after properly following your steps.  There is no smiley, no vibration, no Bluetooth connection.

ugh

Not a year old till July, and already just bought a new band, other broke.

[alysamassi]

 I have also tried all of the above fixes.  I can't change the clock face because my phone says it can not find my fitbit.

[Kim-me]

Was it under warranty? 

[WilsonFitbit]

Hello everyone.

If the suggested troubleshooting steps didn't work, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

@Kim-me, I was informed by our Support Team that you have reached out to them and they have provided assistance. If you have additional questions or inquiries, I recommend updating your case so they can continue working on it. 

Have a great day! 

[Kim-me]

yes they sent me a discount code to buy a replacement which I tried to do but it is does not work, I am so irritated!

[WilsonFitbit]

Hello @Kim-me, welcome to the community forums!

I'm very sorry for the experience! I was informed by our Support Team that you have replied to them and they will be working on your case soon. Please note that due to recent events affecting our operations, it may take a while to get back to you. 

Otherwise, you can contact them one more time through chat or over the phone to report the inconvenience with the code. Click here to get connected.  

Thanks for your patience! 

[Kim-me]

Thank u! I got it resolved

[WilsonFitbit]

@Kim-me, thank you for resolving the inconvenience with the discount! 

Please note that you can post through this thread if you have any related questions or create a new thread if you have any other inquiries.

Have a wonderful day!