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Charge 3 blank screen, won't restart

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‎06-21-2020 19:45 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

‎06-21-2020 19:45 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

I have a 7 month old charge 3, at 5:50 this morning the screen went blank. I have tried re setting on the charger and all it does is vibrate. I have changed the clock face 5 times. It vibrates notifications and syncs fine. I have tried contacting support ALL DAY, I have had no luck. I have been a fitbit coustomer for 5 years and this is my 3rd tracker. Please someone help me get in contact with someone!!!

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3 REPLIES 3

‎07-01-2020 16:38

‎07-01-2020 16:38

Welcome to the Fitbit Community @7378jmt.

 

I'm sorry to hear that the screen of your Fitbit Charge 3 went blank. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎07-09-2020 15:58

In response to EdsonFitbit

‎07-09-2020 15:58

Can I get an update on my case???

Sent from Yahoo Mail on Android
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‎07-13-2020 19:25

In response to 7378jmt

‎07-13-2020 19:25

Thank you for your question @7378jmt.

 

Our team has recently been in contact with you. Thank you for your patience while dealing with this situation. For further information, please check your inbox.

 

Please let us know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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