Charge 3 blank screen

[HAP22]

My charge 3 is fully charged and still records steps etc- still syncs with my phone, but the display is completely blank. I've tried multiple restarts, both 8 and 15 seconds but nothing, not even a smiley face on the display! Also tried changing clock faces and although the app registers a change, nothing happens, not even a vibration. The display has been very dim for quite a while now despite being on the brightest setting, don't know whether there's a connection? Hope someone can help, thanks 

Moderator edit: updated subject for clarity

[RckStrJen2005]

I have this problem too. I got my Fitbit for Christmas last year, I’ve noticed that I haven’t been able to see a thing on the display is a couple months at least. It still vibrates when I meet my step goals, and syncs properly. The screen is more than dim, though, it’s blank. Even in a dark room I can see nothing on the display. Wish I could control brightness from the mobile app, but at this point I’m wondering if it’s really a settings issue, or if it’s a device failure issue. It seemed to be getting less sensitive to movement in terms of brightening when I raise my arm to look at it before it completely blacked out. 

[MarreFitbit · Accepted solution]

Hi there @HAP22 and @RckStrJen2005, welcome to the Community Forums. Thank you so much for taking the time troubleshoot your Charge 3 trackers prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

[HAP22]

Thanks, after updating the Fitbit app on my phone and trying further restarts the problem was still not resolved. Fitbit have now sent me a new charge 3.

[MarreFitbit]

Great news @HAP22! I'm glad to hear that our Support Team helped you. 😉 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[JAStone]

I'm having the same problem

[Jag2010]

I'm having the same problem.  My screen has been dim for quite so time, but today I cannot see anything.

[Char3hlpme]

Hi, my charge 3 has also a blank screen for the past week. It syncs, vibrates and charges but the screen is blank. I have tried to plug and hold to restart device but nothing happened. I feel it vibrate but still blank screen. Do not know what to do. It is weird to have a watch that you cannot see but still works to sync info.

[Noonym]

OMG I have same problem exactly. It’s work but I cannot see any thing on the screen. Only I can see the from app 😞

[Bill_M]

I am having the same issue. I suppose I will have to call and see if they will replace

[FSMITH2]

I am having the same issue and would like to create a case number.

Its very troublesome not to be able to see the clock face

[Noonym]

It will never work again. I advise to get an Apple Watch :watch:️ 💕

[Bill_M]

Mine was replaced. Fortunately still under warranty. All working well now.