Charge 3 blank screen

[Stayccv32]

Charge 3 screen went completely blank this morning but still syncing to phone, vibrates for texts/calls etc. Have tried plugging in to charging and resetting but nothing. Tried changing clock face and nothing. Any other suggestions?

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Stayccv32, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your recommendation @SunsetRunner.

Let me know if there's anything else I may do to help you in the meantime. 

[JPrizzle]

I am having the same issues as well. I tried every single clock face and restarted it about a thousand times. HELP!!!!!!

[MarreFitbit]

Hi there @JPrizzle, welcome to the Community Forums. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[JPrizzle]

Well here we are…. again!! I got a replacement only for this screen to do what the last screen did. First a reset worked. Now all I get is a smiley face and a black screen and no vibrations. Soooo yeah. After reading all these forums and seeing how long this issue has been going on. I am just going to say goodbye to Fitbit. I will never buy another product. These do not last longer than others do. Sad. 

Moderator edit: format/word choice

[WilsonFitbit]

Hello everyone. @JPrizzle It's great to see you around. 

@JPrizzle I'm very sorry for the experience and thank you for the detailed information and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Since the inconvenience has persisted after you followed some troubleshooting steps, my best recommendation is that you please contact our Support Team for additional assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.