Charge 3 blank screen

[AverageBear]

So my Charge 3 started dimming a few weeks ago then it got lines across the screen, no biggy still could use. However, now the screen is black at all times and I have tried everything that has been suggested for other similar help requests and none have worked so far. 😕 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @AverageBear.

Thanks for troubleshooting this display issue. If your tracker isn't turning on, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Let me know the outcome.

[MLW703]

Same here it still tracks but screen is black

[pat5]

The long restart failed half way through, Changed the clock face successfully. Now the whole screen shows but is quite dim, hence difficult to read.

[AlejandraFitbit]

It's great to see you here, @pat5 and @MLW703, welcome to the Forums.

I appreciate the efforts in trying to fix this display issue and would like to know if  you have checked my previous post? If you haven't, please check it and make sure to follow the steps there.

Keep me posted.

[AverageBear]

Yes before i posted, and sevrale attempts again after updating the fitbit and changing the clock face just in case those were causing issues. Still nothing on the screen. 

[AlvaroFitbit]

@AverageBear thank you for your reply.

Since the issue persists I have created a ticket so our Support team can further assist you via email. 

Let me know how it goes.