Charge 3 blank screen

[WorkingMom80]

My Charge 3 just has a black/blank screen and won't do anything at all.  I placed it on the charger thinking it was dead.  It gave it's little vibrate signifying the charger was placed properly, and a smiley face appeared as though I rebooted.  The smiley face stays on for about 8-10 seconds and then just goes back to black screen and will do nothing else.  I tried a reboot, but nothing happened.  I then removed it from the charger and re-attempted a couple of more times with the same results.  I also have tried connected the charging cable both through a usb charger and my computer just to see if plugging it into the computer would jumpstart it somehow.  The same results no matter where I try.  I have left it on the charger for quite awhile now, and still just a black screen.  Did it just completely fail on me?  What else can I try?  I have searched here, and I don't seem to find any answers.  Thanks!

Moderator edit: updated subject for clarity

[sushmas]

Did you figure it out? My Fitbit had a black screen suddenly. It worked for one and half days after charging over night. For last three days, it has been charging and still stuck on black screen or smiley face or Fitbit logo screen. I have tried 15 seconds holding and 8 second hold reboot, it comes back to one the three. Not working. 

[WilsonFitbit]

Hello everyone. @WetDreamz, @sushmas Welcome to the community forums. 

I'm sorry for any inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

On a side note, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've performed, this way they can assist you from there. 

See you around. 

[sushmas]

Mine is gone as well. Called Fitbit support and they had me repeat the same steps, checked my warranty and sent me a 35% discount for next purchase 😡. It is 18 months since my purchase. I am expected to buy a Fitbit ever year??

[WilsonFitbit · Accepted solution]

@sushmas Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. Regarding your question, I'd like to let you know that replacement devices are provided for products that are within the warranty period.

If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Forestchild]

Same exact thing! My previous Charge 3 lasted 2 years and then just went dead. I purchased a new one 2 days ago and it is doing exactly what you mention plus via app I see it is always stuck at 1% charge... very frustrating. Brand new 😞

[SunsetRunner]

Just happen to me too one of many issues I have had since I bought my last ever Fitbit 

[CindyMFitbit]

Welcome to the Community Forums @Forestchild. Thanks for stopping by @SunsetRunner. 

Thanks for the details shared in your post and for all your troubleshooting efforts. I understand how frustrating this can be. If you haven't done so, I suggest trying the instructions listed on this thread. 

If you continue having difficulties with your Fitbit devices, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[LDC541]

I have also tried all the restarts suggested and my charge 3 isn’t working. It will vibrate, but there is nothing displayed on the screen regardless if it’s plugged in or not and it won’t sync to my device

[AndreaFitbit]

Welcome to the Fitbit Community, @LDC541. Thank you for trying the suggested advises to make work your Charge 3. 

Since your device is not syncing, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.