Charge 3 blank screen

[Donnanixon1]

My charge 3 totally died. Blank screen, no lights at all. No smiley face no vibration. It won't sync. I've tried restarting but it doesn't responded to anything. Help

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Moderator Edit: Clarified subject

[AlvaroFitbit]

@Donnanixon1 Thanks for stopping by! 

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. I am not sure if this is a charging issue or a display one so I would like to suggest you try the following:

Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help your device charge.

Let me know how it goes.

[Donnanixon1]

After cleaning contacts and plugging it in for a few hours, all it did was made the fitbit hot to the touch. What should I try next.

Donna

[AlvaroFitbit]

@Donnanixon1 thank you for the update.

This isn't an expected behavior for your tracker so I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.