Charge 3 blank screen

[John.MF]

Hi, my Fitbit won`t work, screen totally black though pressing the side button generates vibration. Already tried the restart process (plug charger, 8 seconds until smiley face appears), but nothing happens. 

Thanks

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to welcome you, @John.MF.

I appreciate all the efforts in trying to fix this display issue. If your tracker isn't turning on, I recommend taking a look at this post and make sure you have followed all the steps provided there.

Let me know how it goes.

[John.MF]

Hi Alejandra,

Already tried that, as well as changing the clock face but nothing happens.

On the forum I´ve seen lots of other clients have the same issue and some of them contacting customer support could change their device.

I´m in Uruguay, South America and don´t know if you can offer me a similar solution.

Bests

[AlvaroFitbit]

@John.MF thank you for troubleshooting this issue following our previous instructions.

I have created a ticket so our Support team can further assist you via email. They will look at the options they may have for you.

Let me know how it goes.