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Charge 3 blank screen

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‎04-13-2021 01:30

‎04-13-2021 01:30

So I know I'll get moved to this thread but seeing as there hasn't been an answer there I'll just try it like this...

My Charge 3 screen is blank. I've tried the restart (plugging it in, holding the button) and nothing...not even the smiley face. I've done it multiple times now with no result. What's also weird is that sometimes it vibrates 5 times, sometimes 6. I've read somewhere it's supposed to vibrate 7, but I'm not completely sure about that.

It does still work, it registers my steps and sleep when I sync I see all this in the app, I just can't manually do anything with it.

I've also tried changing the clockface..just as a last resort, but that didn't do anything either.

 

Help! I'd like to manually start a workout, or just look at the time again..!!

 

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‎04-13-2021 05:09

‎04-13-2021 05:09

@SunsetRunner Welcome to the Fitbit Community. It's great to have you here.

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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