Charge 3 brightness is very dim

[york1000]

Since I "Upgraded"  from a Blaze to charge 3 , I have a number of issues, I don't know if one off or known issues , one repeating issue  is total lock-up with corrupt graphic a reset cures this for a while . but my main niggle is the brightness is appauling I cannot see the time in any form in daylinght/sunlight even on the highest brightness level.  I have seen a number of people saying the same thing , is this to be resoved or should i just give up? . I refuse to wear another watch just to tell me the time when im out and about. Has anyone managed to cure this . I guess its a software issue or a restiction so the battery life can be extended beyoond other watch capability at the sacrifice of poor visual display.which is a good selling point. 

Moderator edit: updated subject for clarity 

[MarreFitbit]

Welcome to the Community Forums @york1000! I am sorry to hear that you are going through this situation. Rest assured that I will do my best to help you. 

Have you checked if your tracker's brightness is the one you selected? If you haven't, I recommend trying the following from your Charge 3:

1. Swipe to Settings
2. Go to Brightness
3. Select the one you prefer "Auto, Dim, Standard"

Let me know the outcome, I'll be around. 

[york1000]

I have done this quite often thinking its a bug no joy cant see the time
only can see when indoors or outside on an evening . I have done resets
thinking this cannot be right, is their another option?

Regards Keith

[MarreFitbit · Accepted solution]

Thanks for following the suggestion I provided to you @york1000! I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you with. 

[Mandamay12]

I'm having the same issue with my charge 3, I've even played with the brightness settings , cant get it bright enough , is there any salutation to the problem ?

[MarreFitbit]

Hi there @Mandamay12, welcome to the Community Forums. Thanks for the details provided about the brightness of your Charge 3's screen. Thanks for checking the brightness settings prior to contacting us. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

[MLK4647]

I can't even see my screen while in the car, forget seeing it outside!

[MarreFitbit]

Hello there @MLK4647, welcome to the Community Forums. 

If your Charge 3's display is getting dimmer, I'd recommend restart it by following the steps below:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a go and let me know the outcome.

[Mandamay12]

Tried to restart the charge 3 , now when charging it gets very hot and it seem to be leaking some thing , I cant get it to come on

[Mandamay12]

I think my Fitbit is dead, it will not turn on.

[Manda2]

Me too! Useless outside. Let me know if you find a solution. A friend wears a Garmin and her screen is so easy to read outside. I wish I could afford a new tracker

[Manda2]

Wish they would update it. A friend wears a garmin and her screen is easy to read outside. Wish I could afford a new tracker. My Fitbit Charge 3 is useless outside

[york1000]

I dont think there is a cure they eventually replaced mine and it's been fine for a few months although touch screen on this does not illuminate when twisting your wrist!!

[Peanutheaven]

I too have this problem and it's so annoying. I have to get out my phone to see the time when I'm wearing my tracker. I sometimes can't see it in a completely dark room! I tried reset and brightness control to no avail. Please help.