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Charge 3 clash not catching

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‎11-12-2020 03:37

‎11-12-2020 03:37

I was given a charge 3 more than a year ago and so far I've loved it!

Today when I was with my friend it came off and I wasn't able to get it to catch again. It looks like the spring has worn out where it connects. It will attach but with any slight pressure, it detaches again...

It's not under warranty so I can't replace it but would anyone know how to fix it? Or can I get replacement parts?

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‎11-12-2020 09:00

‎11-12-2020 09:00

Hi @fleonlt, welcome to our Fitbit Community. I'm sorry to hear that the clash of your Charge 3 is not catching. I totally understand how you feel about this.

 

Regarding your questions, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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