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Charge 3 dead pixels and it is now unresponsive

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‎07-15-2021 02:25 - last edited on ‎07-15-2021 04:37 by Fitbit Moderator

‎07-15-2021 02:25 - last edited on ‎07-15-2021 04:37 by Fitbit Moderator

I noticed last week there was a line of dead pixels on the display of my charge 3 - since then, more and more have kept appearing every day. In this time I've also noticed the battery life has markedly decreased. Typically a full charge would last almost a whole week, but now lasts only a few days. It died last night and I charged it for a couple of hours. After this the display was totally unresponsive, just displaying a smiley face. It was still the same this morning, with some more dead pixels. Some more lines of dead pixels appeared over the course of the morning, then by about 9am this morning the screen was totally blank and unresponsive. The device isn't very old, only purchased around 23rd June last year.

 

 

Moderator edit: subject for clarity

 

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‎07-15-2021 03:52

‎07-15-2021 03:52

I have had the same problems and have tried to reboot it multiple times. I also purchased mine last summer. 

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‎07-15-2021 04:48 - edited ‎07-15-2021 04:54

In response to L.fellows

‎07-15-2021 04:48 - edited ‎07-15-2021 04:54

Hello @lu.monte, @L.fellows. Welcome to the community forums! 

 

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. @lu.monte Since you mentioned that your Charge 3 is totally unresponsive, I'd recommend trying to charge your tracker and if that doesn't work, please make sure to follow the recommended tips here: Why isn't my Fitbit device's battery charging?

 

If your Charge 3 starts charging again and it works normally, please just make sure that it is updated to the last firmware version; otherwise, please update your Charge 3. If this is not the case and the display isn't still working, I recommend reviewing additional troubleshooting tips from this thread.

 

@L.fellows It seems that you have completed the suggested tips from the thread above and since the issue has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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