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Charge 3 decreasing steps

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‎01-14-2020 22:36 - last edited on ‎09-24-2020 19:06 by

‎01-14-2020 22:36 - last edited on ‎09-24-2020 19:06 by

So I went for a run this morning and logged 9000 steps. Then an hour later was on 7000. Walking throughout the day and synced at 13000 only to dip to 11400. 

Restarted Charge 3. 
Went up to 14000. 
now back to 13414. 

help!

 

 

Moderator edit: subject for clarity

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‎01-15-2020 05:06

‎01-15-2020 05:06

Welcome to the Community, @nigelfortescue.

 

Thanks for troubleshooting this step issue. Are you manually logging any type of activity that might be taking away your steps? If you are, I recommend deleting the activity and see if your information goes back to normal.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-15-2020 12:33

In response to AlejandraFitbit

‎01-15-2020 12:33

I am not manually logging any exercise. I am linked to Strava. 

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