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Charge 3 display corrupted

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‎01-04-2020 07:03 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-04-2020 07:03 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

Upgraded to Charge 3 in April 2019, had tracker less than 2 weeks and lines appeared on screen, so exchanged for a new one. Today, my replacement tracker as now got grey screens with lines down it, tried reset, hard reset, changing screens to no avail.

 

Messaged customer support via Twitter and they are on the case, and I am awaiting reply. I am really disappointed with my trackers, as I chose Fitbit as I thought they were the best, now I'm not so sure.  😔

 

 

Moderator edit: subject for clarity

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‎01-05-2020 04:13

‎01-05-2020 04:13

Welcome to the Forums, @Julesworth.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that a case was already opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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