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Charge 3 display corrupted

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‎01-11-2020 15:49 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 15:49 - last edited on ‎09-24-2020 19:06 by

Plugged my Fitbit Charge 3 in to do latest update, held the button on the side, it pulsed 6 times and filled the white line, background blank but will not turn on or sync. It’s been like this for about 3 hours. Any ideas?

 

 

Moderator edit: subject for clarity

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‎01-11-2020 16:29

‎01-11-2020 16:29

Hi @AJS2282 Try the Long Restart again as well as several normal restarts. If it still wont come on you will need to contact Support. 

Restart your tracker  

Fitbit Support  

 

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-12-2020 05:46

‎01-12-2020 05:46

Welcome to the Community, @AJS2282 and @NellyG, thanks for the input.

 

I was able to see here that our friend @NellyG provided some instructions in order to fix this display issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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