Charge 3 display corrupted

[Za3hwilson]

I have barely had my Fitbit 3 a month, and there is a black line going down the center of the screen. Anyone know what to do about this?

Moderator edit: subject for clarity

[Skyeprince]

I took mine back to the shop I got it from , it was still under guarantee, I got my money back and didn’t bother getting another because ifs a fault they have x

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[kayesuff]

Thanks, seems it’s quite a common problem. I will take it back to the retailer tomorrow. 

[PhotoSimon]

I also have a corrupted display problem - a series of horizontal lines across the display. I've tried all of the solutions mentioned in this thread, reboot, reset with the power cable and none of these have solved the problem. Mine is 6 months old (purchased 6 Dec 2019). I see so may people on line mentioning this issue that it appears to be a design / manufacturing / reliability fault with the product. Can you please let me know how to progress this issue for a repair / replacement. Many thanks, Simon

[WessexSue]

Contact support directly, tell them what you've tried and email photos of
the screen. I did that and they were brilliant and I was lucky that mine
was still under warrenty. Good luck.

[Tracy180473]

I called Fitbit four weeks ago and still waiting for a response! Will be calling again this week to chase!

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[Reecehorton]

Have you contacted costumer service for your area? They will be able
to help you on how to return the Fitbit from your area. I believe try
Australia number is (877)623-4997 but it would be better to look it up
online for your particular area just in case

[kayesuff]

Thanks for your reply. The number is for the USA, I am in Australia.
However, I took the watch back to the store where it was purchased and they
gave me a replacement on the spot.

Kaye

[Tracy180473]

Can you do this with amazon?

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[kayesuff]

I don’t know, you would need to contact them.

Kaye

[Kosh2326]

Hello, I’ve had my Charge 3 for 10 months and I’m having the same issue but add the display cannot be read outside.  I’ve followed all steps on this post and the issues still persist. My Charge 3 is still under warranty and I would like to be contacted in order to resolve these issues. Thanks 

[WessexSue]

You need to contact support directly - I'm not sure if they monitor this
forum.

[Kosh2326]

Thank you, I did and my replacement Charge 3 is on the way!

[Kosh2326]

thank you WessexSue, I did and my replacement Change 3 is on the way!

Moderator edit: format

[WessexSue]

Fab. 😊

[Tracy180473]

You need to contact Fitbit directly but be prepared to chase them regularly. Mine is now replaced 😀

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[candroni]

My charge 3 display is corrupted as well.  I shoe two black lines around the time and the rest of the display is turning light.  Tried both restart and shut off, neither worked.  How can I resolve this issue?

[ShariFortueller]

I tried the restart instructions, but did not resolve the issues.

[Skyeprince]

Mine didn’t do I took it back to the shop and got my money back

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[Tracy180473]

You need to contact Fitbit themselves to replace of in warranty

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[ShariFortueller]

Glad you were reimbursed, how long had you had it before you had problems?

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