Charge 3 display corrupted

[Asdeuel]

I have a Fitbit Charge 3 that has recently developed 4 lines across the display. I have tried restarting, rebooting and changing the clock face but nothing has worked and it's only getting worse. it started with 1 line and over the course of two weeks has become 4, I originally thought maybe a few pixels just died out and I was willing to deal with it but I fear that I won't have a display in a few weeks if it continues. Please help.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Asdeuel.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[TOlh]

I had the same problem. It started with 3 vertical lines then became 4 then became many and now my screen is almost white. I have tried the reboot, medium reboot, change clock face, etc. So far it just keeps getting worse. I would appreciate assistance with this issue as well.

[AimsLambert]

I'm experiencing this issue too. It started with one line across the screen and now I have 5. I've tried all of the reboots and suggestions, but it just keeps getting worse.