help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 23:03 - last edited on ‎11-23-2020 06:17 by Moderator Alum

‎11-22-2020 23:03 - last edited on ‎11-23-2020 06:17 by Moderator Alum

Hi, I see a dead pixel line on my charge 3. Seems like a lot of people have reported the same issue earlier, but I couldn't find a solution or way to fix it on any discussion thread. Could you please help fix it?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-23-2020 06:18

‎11-23-2020 06:18

Welcome to the Community, @tejas.p.

 

If your tracker's display is corrupted, I recommend taking a look at this post and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎12-02-2020 16:11

In response to AlejandraFitbit

‎12-02-2020 16:11

Thanks @AlejandraFitbit . 

 

I talked to customer service, and it was determined that my tracker's display was corrupted. Was able to get replacement, since it was still under warranty.

Best Answer

‎12-03-2020 06:39 - last edited on ‎07-31-2024 04:11 by Fitbit Moderator

In response to tejas.p

‎12-03-2020 06:39 - last edited on ‎07-31-2024 04:11 by Fitbit Moderator

Those are great news, @tejas.p.

I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the steps in the help article: How do I set up my Fitbit device? to set it up.

Happy stepping!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes