Charge 3 display corrupted

[MarkW83]

My screen has had black lines across it for a couple of weeks now, tried new clocks faces and reset but nothing works.

My device also crashes randomly. I know the battery wasn't dead, but the device died on my wrist, no green light and the side button unresponsive. Plugged it in and it still had 35% battery. The sleep tracker isn't working properly either because of this

Moderator Edit: Clarified subject

[AlejandraFitbit · Accepted solution]

It's great to see you here, @MarkW83.

Thanks for troubleshooting this display issue. If you are having problems with your tracker's screen, I recommend taking a look at this post and follow the instructions provided there.

Let me know if you need anything else.

[MarkW83]

I've already tried reseting the device multiple times, its the first thing I did and it doesn't do anything. The screen still has multiple black lines across and stops working until I plug it in