Charge 3 display corrupted

[Fruch]

My Charge 3, which is about 6 weeks old has developed a dead horizontal line about 1/5 of the way down the screen. It's like a dead pixel, but extends right across the screen and always remains black. It's not too much of a problem; info is still easy to read, but it's clearly a fault and may get worse. I intend to return it for an exchange, but am posting to let other users know about this issue.

Moderator edit: subject for clarity

[_BixyBoo_]

Uniqum87 - your experience pretty much mirrors mine. I now have number 4 replacement on it's way. All I really want is for Fitbit to answer the multiple questions people are asking about why the 3s are having screen issues but yet they seem to be avoiding doing this. Replacing them constantly clearly isnt the answer as those replacements eventually end up with the same issue! 

Forgive me for not thinking this 4th replacement will be The One!

[Charlac33]

Is there anyway to ask for an ALTA HR replacement?

[Uniqum87]

It's unacceptable - I am asking for a full refund as I have had the device for less than 6 months if you count it by the original one purchased. Given that the previous attempts at repair/replacement have failed, I am within my statutory rights to ask for a full refund of the original cost paid.

It's highly likely that the 4th one they will try to send will also develop the fault at some point and no doubt the warranty goes off the original purchase date, so when it does happen again I would be out of options.

[fmagro]

Had the same problem with my Fitbit Charge 3, and early this morning I discovered this thread and also noticed there was an upgrade which has taken for about half an hour.

I followed your instructions and upgraded my Fitbit. I patiently waited for the fix and it seems everything has been fixed.

While hoping there won't be more problems in the future, I hope everyone who had same issues will succeed to do the same.

Many thanks

[AlejandraFitbit]

Hello everyone, I hope you are doing fine.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue. Thanks for the help @briebrie and @KimD..

@GeorgieMD, those are great news, I am glad to hear that you have received your replacement. If there is anything else we can help you with, do not hesitate to post it.

@slipx06, @Akabernard85, @Peccav1, @_BixyBoo_, @Uniqum87 and @georgerawlinson, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@suella and @fmagro, that's great. I am glad to hear that the instructions provided worked. If there is anything else we can help you with, do not hesitate to post it.

@Charlac33, if your Charge 3 display is corrupted, I recommend restarting it by following the instructions provided in the help article: How do I restart my Fitbit device?.

I will see you around. 

[briebrie]

Yo. I'm really starting to dislike fitbit right now. My replacement charge 3 turned demon red, and told me i had tacycardia all day, then wore itself out and died after a full nights charge. I tried resetting it several times, all that accomplished were these jerk like vibrations with the display changing with each jerk and the demon red color still present. I'm like so over this. 

[Tasha09]

The same issue just started on mine too and I haven't even had it for a month.

[fmagro]

What I did was, first of all, I followed exactly AlejandraFitbit's instructions at the start of this thread, and then without no particular display except a white line, I managed to connect my iPhone to my Fitbit where I discovered that there was an upgrade which was going to take about half an hour. I accepted to upgrade my device and about that time I was told that the upgrade was finished. I noticed afterwards that my display was recovered and is now responding perfectly. 

[Julespeeeg]

Hi - I had this same issue and the restart whilst plugged in did work - this was about a month ago. I now have another issue where I’ve now got streaked lines down the screen like tyre tracks, varying widths as you scroll through the screens, and have tried restarting in this same way a number of times but it’s not working???

[Tasha09]

Filled out the return request today. I didn't even have it a month and with the number of issues it was having already, it definitely wasn't worth the money.

[SunsetRunner]

I too have this issue however the suggested solution did not worked for me.

[HappyBlonde1]

I have had a line across the top of my screen for weeks now. Tried mulitple resets. Bought this with the Boxing Day sale. It actually started after an update. Help?

[Tasha09]

I ended up returning mine. It was still within the 30 day period so I figured it wasn't worth the trouble...

[Charlac33]

How did you get the upgrade? 

[HappyBlonde1]

As you can see, the line is at the top of my screen . I don't even wear it in the shower so it hasn't gone swimming. Multiple resets done with no change.

[HappyBlonde1]

Not sure what you mean by upgrade.  I had a note in my app to update one day. Plugged it in and let it update. Took about 30 mins to finish. 

[Charlac33]

I had success with support on Twitter Using a DM. They confirmed mine was defective and issued me a replacement by mail since I was within the warranty period of one year. I just received it and was able to swap it. The device required some kind of an update while I was setting it up which took some time. I wondered if maybe I should have unpaired my old one and tried reinstalling it altogether. 

For those with the screen defective issues  within 1 year purchase- I recommend going through the company. They seem willing to make good on their device.

[AlejandraFitbit]

Hey all, thanks for your participation in the Community.

I am sorry I took a bit long to get back to you and appreciate all the efforts in trying to fix the display issue and the attachments. @Charlac33, thanks for the input.

@fmagro and @SunsetRunner, those are great news, I am glad to hear that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

@Tasha09, @HappyBlonde1and @Julespeeeg, if your trackers displays are corrupted, I recommend restarting them and performing a long restart by following the instructions provided in this post.

@briebrie, can you please be more specific? Where are you seeing the color red? If you are having problems with the heart rate feature, you can follow the instructions provided in this post. Just keep in mind that, we are moderating this thread for users who are having display problems. If you are experiencing other issues or have a feature suggestion or improvement, I encourage you to find a similar thread, check out the feature suggestion board or start a new thread.

Keep me posted. 

[briebrie]

I'm just frustrated 

[Julespeeeg]

Hi Alejandra - have just tried the ‘long restart’ as suggested in your post, however, the screen goes black and the smiley face appears well before 15 seconds is up, and even then waiting for the 15 seconds and unplugging and plugging back in does not sort this.???