Charge 3 display issues

[Graysonsmimi]

My screen has lines going up & down on it. The screen is also not very bright.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @Graysonsmimi.

If you are having problems with your tracker's display, I recommend restarting the device by following the instructions provided in the help article: How do I restart my Fitbit device?.

If this process doesn't work, perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Let me know the outcome. 🙂

[Graysonsmimi]

I restarted it but it still has the lines on the screen. Is there anything
else I can do to fix it?

[AlejandraFitbit]

Thanks for the update, @Graysonsmimi.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Kcroft]

My Charge 3 screen is black around the outside and great with horizontal lines in the middle. I have tried various ways of restarting and rebooting but nothing happens. All I get is the smiley face to show it has been rebooted successfully. 

Help I love my Fitbit. 

Thanks

[Kcroft]

This did not work for me. 😕

[AlejandraFitbit]

Welcome to the Community, @Kcroft.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[NishFit]

Hi.  I am having the same issues on my 1month old black Charge 3 Special Edition.  Did a full restart as well as a complete battery drain and recharge... lines still there.  I hope someone from Fitbit can help me.

[Kcroft]

Hi Nishfit

I contacted customer services- they were really helpful. It took a while longer due to coronavirus issues. They asked me to try all resets, etc but when they realised there was an issue a replacement was sent upon proof of purchase.

Good luck.

Sent from my iPad