10-21-2022 13:34 - last edited on 10-22-2022 08:08 by AndreaFitbit
10-21-2022 13:34 - last edited on 10-22-2022 08:08 by AndreaFitbit
Did you ever get a fix? Mine has also gone blank and showing nothing, yet still syncs with the app
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
10-22-2022 08:12
10-22-2022 08:12
Welcome to the Fitbit Community, @AnneMaple. I'm sorry to hear that your Charge 3 display isn't showing anything and that it still syncs with the app.
Could you please confirm that you have restarted your tracker:
Catch you later.
10-22-2022 08:12
10-22-2022 08:12
Welcome to the Fitbit Community, @AnneMaple. I'm sorry to hear that your Charge 3 display isn't showing anything and that it still syncs with the app.
Could you please confirm that you have restarted your tracker:
Catch you later.
10-22-2022 15:51
10-22-2022 15:51
mine is doing similar thing: sync is difficult-have to try multiple times and the screen is very faint even when char wged at 100%. I have done the restart advice twice- Is there a way to set the screen so it shows brighter ?
10-23-2022 03:18
10-23-2022 03:18
I have the same problem. Screen is black. Called for support, but they could not help and told me to purchase yet another Fitbit. I thought it might be a brightness issue, because in the beginning I could make it out if room was dark. Just got worse over time.
10-25-2022 07:21
10-25-2022 07:21
10-28-2022 00:45
10-28-2022 00:45
My screen has gone as well and I have done all of this and still nothing. Not the first time I have had a problem with a Fitbit. But I have only had this one since the end of March 2021. You would expect it to last a lot longer.
10-28-2022 07:57
10-28-2022 07:57
Thanks for getting back to us and for letting us know that you have done all the advised troubleshooting steps @LindsayNN.
I understand how frustrating this could be and noticed that you already got in touch with our Support Team and received assistance.
Have a nice day.
11-03-2022 00:05
11-03-2022 00:05
For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Regards
11-04-2022 05:00
11-04-2022 05:00
11-04-2022 06:34
11-04-2022 06:34
Thanks for getting back to us and for letting me know what happens to your Charge 3 after you restart it @ljk1967.
Have you tried the long restart:
11-05-2022 17:33
11-05-2022 17:33
Mine is doing exactly the same. Screen is black but still syncs with app.
11-05-2022 17:39
11-05-2022 17:39
I have followed all the steps, can see very very faint numbers but not clear enough to see menu to up brightness. Please help
11-06-2022 06:09
11-06-2022 06:09
Tried the restart procedures, still cannot see the screen
11-06-2022 06:27
11-06-2022 06:27
11-08-2022 13:37
11-08-2022 13:37
I have the same issue. Multiple hard restarts and still no screen. It isn’t possible to adjust the brightness in settings on the Fitbit because you can’t see the display.
Curious that most of these posts are within the past few weeks. Please provide an effective answer to the software problem
11-08-2022 15:15
11-08-2022 15:15
I’m having the same issue but can’t see the screen and re set doesn’t seem to be working
11-09-2022 09:20
11-09-2022 09:20
Welcome to the Fitbit Community. Thank you for letting us know that you have tried restarting your trackers in order to bright the display.
Please confirm that you have tried the long and short restart that appear on my previous posts and try changing your tracker´s clock face. Follow the instructions of: How do I change the clock face on my Fitbit device?
Let me know how it goes.
11-09-2022 11:18
11-09-2022 11:18
11-10-2022 05:37
11-10-2022 05:37
Thanks for getting back to us and for letting us know that you redid clock face without success @ljk1967.
I understand how frustrating this could be and I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Have a nice day.
11-20-2022 12:40
11-20-2022 12:40
I followed the instructions listed above. Still no screen display. Frustrated.