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Charge 3 does not sync

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‎09-27-2020 11:34 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-27-2020 11:34 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

Charge 3 did not sync. Tried everything, reboot charge 3, reboot phone, tried from a different phone (I use two different phone s) and nothing worked. Then I unpaired the charge 3 from the app and tried to pair it again. It gave me the 4-digit code and then the app got stuck to the pairing process saying "Sorry, the set up is taking longer than usual. Please be patient. We're on it.". What should I do?

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‎09-28-2020 03:21

‎09-28-2020 03:21

Actually today I managed to pair my charge3 to the phone. It synced with no problem but the information on the app is not complete. The sleep information and the heart rate is missing since 14 september (date of the last sync). The exercise track is missing for the week 14-20 september and for the week 21-27 september the exercise track is registered but the calories burn are not correct (it gives 1 cal/min). Is this a problem of the app or is it a problem of my Charge3? I am aware that a lot of problems have risen after the last product/app update. I hope that somebody could answer me. I am very disappointed that there is no email or live chat with Fitbit anymore. One thing that I really appreciated until now to this company was their support, which obviously has changed now and I am not so happy any more.

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