Charge 3 doesn’t keep accurate time

[Bluebird325]

My tracker doesn’t keep time well. The time is good for a short time after syncing instead of continuous sync it syncs when it wants to. This is causing me to be consistently late. I have a charge three. Anyone have a thought on a solution? Thanx

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks  for getting back to us and for letting us know that your Charge 3 doesn't give accurate time @Bluebird325.

All day sync feature was removed to save battery life. How often does your tracker sync?

Please check help article: Why won't my Fitbit device sync?

Keep on visiting the forums. 

[Bluebird325]

I am lucky if it syncs 1x day. The time is a little over an hour back now. I try to sync it manually now I get message that one or more of the apps won’t sync. The watch aspect of the fit bit is very important.to me.

[AndreaFitbit]

Thanks for getting back to us and for letting us know about the message you get  when you try to manually sync your Charge 3 @Bluebird325. 

I understand  how frustrating this could be and could you please send us  a  screenshot of this message?

Keep on visiting the forums. 

[Bluebird325]

I have been fussing with this charge and have changed up stuff like uninstalling weather.(a useful app for me- I work outdoors) since I took off weather I don’t get that message. However the time is off by an hour and a half. And syncing doesn’t happen often enough. It looses time almost immediately.

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for letting us know that the message doesn't appear with uninstalling weather app @Bluebird325.

How did you use to sync your Charge  3 before the time got off? Which apps won't sync when you try manually syncing your device?

Keep on visiting the forums. 

[Bluebird325]

Verizon
12:12
Wed, Apr 27
Notification Center
X
Fitbit
Yesterday, 9:53 AM
We were unable to update / install
one or more apps. Please try
again.
Swipe up
to open
O

[Bluebird325]

I am again receiving the message, I do not know which app or apps are the problem. I can see the clock not keeping accurate time, so I do not know if anything else is accurately reported. Thanks.

I recently rebooted the Fitbit three times and turned it off/ restart. Am excited because it has given me an accurate time for 20 minutes, hopefully it will continue.

[AndreaFitbit]

Thanks for getting back to us and for your report @Bluebird325. Is your Charge 3 still giving you accurate time?

Keep on visiting the forums. 

[Bluebird325]

Yup the correct time is 9:33 my Fitbit thinks it is 6:53. 

[Jilliflower]

Hi Bluebird325

My Fitbit charge 3 is not showing the correct time. Do you know how to reset the time please? 
Jilliflower 

[AndreaFitbit]

Thanks for getting back  to us and for letting us know that the incorrect time situation is still on your Charge 3 @Bluebird325. 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Jilliflower, welcome. Sync your Fitbit device to see the correct time. For more information, see How do Fitbit devices sync their data?

Keep on visiting the forums.